JOB  SUMMARY

Reporting to the Franchise Account Management Leader, you will manage a portfolio of franchise and multi-site partners. Your key responsibility will be to retain and grow existing franchise relationships, drive product adoption and rollout across networks, and ensure head office and site-level stakeholders receive a proactive, high quality account management experience.

What You’ll Do

• Proactively manage a portfolio of franchise and multi-site partners to retain business and minimise churn.
• Build and maintain strong relationships with key franchise stakeholders across head office (franchisor), operations, finance and store networks (franchisee / company owned).
• Establish a robust operating rhythm including regular account reviews, quarterly business reviews and agreed action plans.
• Lead commercial discussions and rate reviews to support retention, renewal and sustainable margin outcomes.
• Identify and execute growth opportunities across existing franchise networks, including new site openings, network expansions and product cross-sell.
• Partner with internal sales teams to support franchise acquisition opportunities that require ongoing account management.
• Drive adoption of Tyro payments, banking and eCommerce solutions across franchise portfolios.
• Coordinate internal stakeholders across onboarding, operations, support and product teams to deliver a seamless partner experience.
• Monitor portfolio performance, maintain accurate account plans and use data and insights to prioritise actions and opportunities.
• Escalate dissatisfied partners or material issues through the appropriate internal processes and ensure timely resolution.
• Support franchise initiatives, campaigns, pilots and projects

What You’ll Bring

• Experience in account management, relationship management or business development, ideally in franchise, multi-site or B2B environments.
• Strong commercial acumen and confidence leading negotiations and value-based conversations.
• Excellent time management and the ability to manage multiple stakeholders, priorities and projects.
• Build strong relationships with both customers and stakeholders (internal/external).
• A data-led mindset with the ability to interpret performance trends and identify growth opportunities.
• High levels of initiative, ownership and follow-through.
• Contribute to the energetic and vibrant Tyro culture.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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