IT Application Support Analyst

Full Time
  • September 23, 2026
  • Employment Info

    JOB  DETAILS

    Key responsibilities of the role include:

    • Working with the Project team on the implementation of a new Quality Management System (QMS) for residential care.
    • Providing ongoing maintenance and support to users of the QMS, working closely with the Governance, Risk and Compliance team to meet the Aged Care Quality Standards.
    • Providing ongoing maintenance and management of our other Enterprise Level Business Application Systems.
    • Defining and configuring systems, including workflows, system interfaces, reports, system access, testing, and user training.
    • Working with the system Vendors to resolve system issues and bugs and to log business requested system enhancements.
    • Collaborating with users to collect, clarify, and translate business requirements into functional and technical specifications.
    • Reviewing release notes and testing new system versions and updates with key business users prior to their release into Production.
    • Identifying innovation opportunities that align with Eldercare’s strategic goals and enhance our business systems.

     

     

    The successful candidate will have:

    • Tertiary qualifications in Business Information, Computer Science, or a related field.
    • Proven experience implementing and supporting a Quality Management System or similar Enterprise Level Business Applications.
    • Proven experience supporting Enterprise Level Business Applications such as Clinical Systems, ERP, CRM, HR, Rostering, Payroll, Finance or Procurement.
    • Experience with Aged Care Quality Standards is highly desirable.
    • The ability to translate business needs into technical requirements.
    • Well developed problem solving skills and attention to detail.
    • Outstanding customer service, written and verbal communication skills, with the ability to tailor communication for different audiences.
    • Excellent organisation skills that allow you to manage and prioritise multiple tasks

     

     

     

    Are you interested in this position?

    Apply by clicking on the “Apply Now” button below!

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