IT Business Analyst
Employment Info
JOB DETAILS
Requirements
- Experience in a technical support, business analysis or application support role
- Demonstrated analytical skills with the ability to investigate issues using logs, trace data and structured problem-solving
- Experience working with technical teams such as database, infrastructure (AWS) or Unix support
- Clear communication skills and the ability to coordinate across multiple stakeholders
Responsibilities
- Support the triage and investigation of technical issues across application and database environments
- Assist with upgrade activities, including coordination, issue logging and stakeholder engagement
- Review logs and trace issues to help identify likely root causes
- Work with DBA, Unix, Developers and other technical teams to progress fixes and remediation
- Provide support for registry systems and related logistics across the superannuation platforms
- Act as a point of contact for vulnerability-related tasks and upgrade support
Desired Qualifications
- Experience supporting superannuation registry systems such as Sonata, Superb or Calibre
- Experience in Oracle database query, basic knowledge of Oracle Linux or similar platform
- Familiarity with upgrade coordination and vulnerability management activities
- Exposure to environments where you have supported issue resolution across business and technology teams
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