JOB   DETAILS

Duties will include

• Assisting with server crashes, setting up new servers, hardware configuration and streamlining IT systems.
• Assisting with network administration tasks.
• Controlling and evaluating IT.
• Perform general troubleshooting for staff and students.
• Educating coworkers about network security and best practices for computer usage.
• Maintaining data security, network access and backup systems.
• Auditing systems and assessing their outcomes.
• Supporting the day-to-day operations with servers and infrastructure.
• Preserving assets, information security and control structures.
• Assist the technical team with admin requirements
• Ensuring staff IT infrastructure compliance
• Availability during exam/assessment periods for student technical support
• Coordinate the technical components of staff onboarding and offboarding
• Quality assurance testing for new system deployments and patches
• Assist with other day-to-day ad hoc tasks.

Essential Criteria

• Ability to learn fast: EIT employs a myriad of different information systems that exhibit numerous integrations.
• Problem-solving skills: Strong analytical and diagnostic skills. Resourcefulness and troubleshooting aptitude.
• Strong communication: A Strong grasp of the English language is a must. The ability to also convey technical activities to those who are not as tech-savvy is critical. Supporting less technical staff and students is essential.
• Customer service: The ability to assist students and staff under pressure is essential. Response times should be quick to a query or request that comes in.
• Care in development: Ensuring all activities are carefully communicated, documented, and all code is commented appropriately.
• Flexibility with hours: If an incident occurs in an information system outside of normal working hours, they must be able to jump in and assist.
• Team player: The ability to work in a team environment with technical, sales/marketing and administrative staff members.
• Attention to detail: Takes the time to ensure tasks are completed competently.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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