JOB  SUMMARY

What you’ll be doing

• Define and drive UX strategy across our mobile/self-service apps
• Lead the redesign of key customer journeys, removing friction and improving usability
• Design intuitive mobile-first experiences across iOS and Android platforms.
• Conduct and lead end-to-end user research, from discovery through to validation
• Use customer insights, analytics, and testing to inform design decisions
• Champion accessibility, customer-centred design, and UX best practices
• Collaborate with Product, Engineering, Risk, Compliance, and Content teams to deliver seamless experiences
• Mentor and guide designers, fostering design excellence and consistency across the organisation
• Influence senior stakeholders and help shape digital strategy and roadmaps

To be considered for this role you will have:

Strategic design skills combined with deep UX expertise with a passion for solving complex UX customer problems.

• 7+ years’ UX design experience, including experience leading or mentoring designers
• Strong experience designing mobile app experiences and customer-facing digital products
• Proven success creating and optimising self-service journeys such as onboarding, account management, payments, claims, or transactions
• Expertise in user research, usability testing, and insight-driven design
• Proficiency in design and prototyping tools (eg. Figma)
• Experience working within a regulated environments such as banking, financial services, insurance, or fintech
• Excellent stakeholder management, communication, and influencing skills
• A track record of delivering measurable customer and business outcomes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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