JOB   DETAILS

Your Role

But here are some of the things you will be working on, day-to-day;

• Translate customer problems, business requirements and product goals into clear UX opportunities, design principles and target-state experiences.
• Use customer insight, journey maps, personas, user flows and discovery activities to inform experience decisions across web, mobile web and native app channels.
• Contribute to the UX strategy and promote customer-centred, accessible and commercially effective design practices across the organisation.
• Design simple, intuitive, accessible and brand-aligned digital experiences that support member, partner and business outcomes.
• Create and iterate wireframes, prototypes, mock-ups, high-fidelity designs and detailed specifications that can be clearly understood and delivered by cross-functional teams.
• Ensure design solutions are practical, technically feasible and aligned to product priorities, digital strategy, accessibility standards and design system guidance.
• Plan and conduct usability testing, design workshops and validation activities to test assumptions and improve design outcomes.
• Apply research findings, customer feedback and performance insights to refine designs and improve the end-to-end member experience.
• Maintain a strong focus on inclusive, mobile-first and responsive design, ensuring experiences are usable and accessible across platforms.
• Apply research findings, customer feedback and performance insights to refine designs and improve the end-to-end member experience.
• Maintain a strong focus on inclusive, mobile-first and responsive design, ensuring experiences are usable and accessible across platforms.
• Contribute to the development, maintenance and consistent application of design systems, UX standards and accessibility guidance.
• Produce clear UX/UI documentation, including interaction guidance, design specifications and accessibility considerations for delivery teams.
• Protect and enhance the quality and consistency of the Flybuys digital experience across channels.

Your Experience

• Tertiary qualification in Design, Human-Computer Interaction, Psychology or a related discipline, or equivalent practical experience.
• 3+ years’ experience in UX design, UX/UI design or user research within a digital product environment.
• Demonstrated experience designing customer-facing digital experiences across web, mobile web and native app platforms.
• Strong knowledge of UX best practice, mobile-first and responsive design, digital accessibility and user-centred design methods.
• Experience creating personas, journey maps, user flows, wireframes, prototypes, high-fidelity designs and detailed UX/UI specifications.
• Experience planning and conducting usability testing, design workshops and design validation activities.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, Adobe Creative Suite, Axure, InVision or equivalent tools.
• Good understanding of front-end development concepts, including HTML, CSS, JavaScript and native or React Native environments.
• Customer-centred design: able to turn customer needs and business objectives into simple, effective design solutions.
• Problem solving: applies critical thinking, evidence and design judgement to resolve complex experience challenges.
• Collaboration: works effectively with product, engineering, delivery and business stakeholders to align on priorities and deliver outcomes.
• Communication: explains design decisions clearly and can influence stakeholders through insight, rationale and practical recommendations.
• Delivery focus: manages competing priorities and supports design work from discovery through to implementation.
• Customer-centred design: able to turn customer needs and business objectives into simple, effective design solutions.
• Problem solving: applies critical thinking, evidence and design judgement to resolve complex experience challenges.
• Collaboration: works effectively with product, engineering, delivery and business stakeholders to align on priorities and deliver outcomes.
• Communication: explains design decisions clearly and can influence stakeholders through insight, rationale and practical recommendations.
• Delivery focus: manages competing priorities and supports design work from discovery through to implementation.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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