JOB  SUMMARY

The Role

We are seeking an experienced and proactive Billing Manager to join our Sydney-based Finance team on a permanent, full-time basis.

As a key member of our collegiate and high-performing Finance function, you’ll work closely with our National Legal Accounts Manager to oversee the day-to-day management of the National Billing function and team.

This is a rewarding opportunity for a driven leader who values innovation, team development, and wants to make a positive impact in a collaborative, forward-thinking environment.

Key Responsibilities
In this role, you will manage and guide a skilled and collaborative team and be responsible for:

Billing

• Lead the end-to-end billing and e-billing function to ensure timely, accurate and compliant invoicing aligned with organisational priorities.
• Define, implement and monitor billing and e-billing KPIs, proactively managing performance, risks, delays and rejections.
• Oversee month-end billing activities, advanced bill registers, cancelled invoices and, partnering with Commercial Finance to support revenue provisioning.
• Drive continuous improvement across billing processes, policies and centralised dispatching, with a strong focus on automation, efficiency and scalability.
• Manage complex billing activities including secondments, client rebates, early payment discounts and compliance with client billing terms and guidelines.
• Oversee the accurate submission of invoices through e-billing portals, including LEDES files, portal setup and client-specific e-billing requirements.
• Act as the escalation point for complex billing and e-billing issues, working collaboratively with partners, clients and internal stakeholders to achieve effective resolutions.
• Lead and deliver ad hoc billing initiatives and coordinate annual audit revenue requests within agreed timelines.
• Stay abreast of industry and market developments to identify opportunities for process and billing enhancements.

People Leadership & Stakeholder Engagement

• Lead, develop and motivate a high-performing billing team, ensuring compliance with firm policies, processes and billing standards.
• Manage team performance, workloads, recruitment and onboarding, supported by regular one-on-one meetings, team forums and continuous training.
• Engage and collaborate with Partners and PA’s to influence, drive change and implement best billing practices
• Build billing capability across the firm by partnering with Training, PAs and legal teams to address performance gaps and uplift Expert Billing knowledge.
• Collaborate closely with Collections, Commercial Finance, Pricing, Rates, NFM, Clients & Market Managers and Partners to support client billing requirements, tenders and escalations.
• Provide high-level expert support to the National Legal Accounts Manager and contribute to broader Finance and firm objectives.

Skills & Experience
To be successful in this role you will ideally have:

• Significant experience, 5+ years leading billing and e-billing functions within a professional services environment (law firm highly advantageous).
• Proven people leadership capability, with demonstrated expertise in workforce planning, performance management and developing high-performing, engaged and collaborative teams.
• Deep technical knowledge of practice management software (Aderant Expert highly advantageous), e-billing platforms and end-to-end legal billing processes.
• Strong understanding of regulatory and compliance requirements relating to legal billing, and a working knowledge of adjacent finance functions including GST, accounts payable and trust accounting.
• Highly effective communicator with the ability to influence senior stakeholders, build trusted relationships and collaborate across diverse teams.
• Analytical and commercially minded, with demonstrated success in driving process improvement, automation and operational efficiency.
• Adaptable and solutions-focused, with the ability to quickly learn new systems and implement innovative, scalable solutions.
• Advanced computer literacy, with intermediate to advanced Microsoft Excel capability (including pivot tables and vlookups) and proficiency across the Microsoft Office suite.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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