JOD  DETAILS

A bit about the role…
We are looking for a driven Organisation and Methods Analyst to join our high performing team and help shape our future.

What you can expect…
This role will see the successful candidate:

• Review and analyse existing operations, systems, structures and workflows across deposits, withdrawals, internal transfers and settlement flows.
• Facilitate continuous improvement initiatives that enhance the effectiveness, efficiency and scalability of business processes and systems.
• Provide advice and recommendations on process improvement, operational improvement and change management opportunities based on analysis of current structures, systems, processes and methods.
• Identify opportunities to improve efficiency, scalability, compliance, operational resilience and customer experience across the payments function.
• Work closely with the Payments team to document current processes, identify gaps and support the rollout of improved ways of working.
• Analyse payment provider performance, including funding success rates, payment uptime, failed transactions, delays, chargebacks and time-to-resolution.
• Support the evaluation and onboarding of new payment providers by documenting requirements, risks, workflows, operational impacts and implementation steps.
• Work with Finance to improve reconciliation processes, trust account oversight, funding flows and exception handling.
• Partner with Compliance and Risk to ensure payment processes align with relevant regulatory obligations, internal controls and risk management requirements.
• Prepare reporting and insights for leadership and founders on key payment metrics, operational trends, risks and improvement opportunities.
• Collaborate with Product and Development teams to improve platform integrations, automation, customer experience and operational tooling.
• Identify manual workarounds, recurring issues and process bottlenecks, and recommend practical improvements that reduce risk and improve speed.
• Create and maintain process documentation, workflow maps, operating procedures and control frameworks to support consistency and business continuity.
• Support payment-related projects across new markets, products, regulatory requirements and customer demands.
• Help build scalable operating foundations for the payments function as Fusion continues to grow.

What we are looking for…

• Bachelor or Master in Commerce/Finance/Business Management
• Strong analytical and problem-solving skills to address operational challenges, resolve issues, and implement effective solutions.
• 1-2 years proven experience in the Fintech/Payments/Financial Services industry.

Pay: $100,000.00 – $115,000.00 per year

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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