JOB   DETAILS

About the Role

We’re looking for a Payments Operations Specialist to own the operational lifecycle of a payments account – from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You’ll live in dashboards, spreadsheets, and our payments platform tooling – monitoring daily operations, reviewing cases, fixing errors, partnering with cross-functional teams, and building the processes that keep our payments operation running cleanly as we grow.

What You’ll Do

• Own KYC and onboarding operations – review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
• Monitor and manage payout operations – investigate failed or delayed payouts and work negative balance cases through to resolution
• Own churn monitoring – track departing venues and ensure accounts are offboarded cleanly, including final payouts
• Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
• Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
• Work hands-on in spreadsheets and our payments platform’s admin tooling every day

About You

• You have 2-3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
• Exceptional attention to detail – you’re the person who spots the thing everyone else missed
• You work autonomously and take real ownership of your patch – you don’t need someone setting your priorities every day
• Strong written and verbal communication skills, especially with internal stakeholders
• Very comfortable working in spreadsheets, dashboards, and admin tools
• Process-minded – you enjoy building repeatable workflows and get satisfaction from things running cleanly
• You’re excited by a hands-on individual contributor role and want to build deep payments expertise

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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