JOB  DETAILS

What you’ll be doing

Own payments risk. Manage fraud, chargebacks, and disputes across card and bank transfer rails. Configure fraud rules, monitor anomaly detection, and identify merchant-level patterns as the internal expert on PCI DSS and AML/CTF compliance.

Keep the platform running smoothly. Monitor daily platform health – volumes, success rates, settlement timing, and risk events. Triage payment failures and processing errors. Oversee settlement reconciliation across platform and merchant balances.

Manage payment partners and merchants. Own day-to-day relationships with Stripe, Adyen, and bank transfer providers – managing escalations, product updates, and API changes. Handle merchant onboarding, KYC processes, and be the escalation point for settlement disputes and payment queries.

Improve processes and reporting. Spend your first year understanding current systems, improving risk reporting and data visibility, and identifying gaps. Prepare regular reporting for the Executive Team, and board covering platform performance, merchant metrics, and risk indicators.

Support international expansion. Help evaluate and operationalize payments in new geographies as Sidetrade expands – assessing local payment rails, regulatory requirements, and provider partnerships.

What you’ll bring

You have 3-6 years of experience in payments risk and operations, fintech, or a related financial services environment. Hands-on experience with card payment platforms is strongly preferred – you’re familiar with connected account management, dispute workflows, and fraud rule management. You have a solid understanding of Australian bank payment rails, including dishonour management and bank account verification.

You’re familiar with Pay-Fac lite or payment facilitation models and comfortable with the fact that card scheme compliance sits with the payment platform, not the operator. Experience in a B2B SaaS or embedded payments environment is strongly preferred. You understand how payments work in a merchant-facing context, not just as infrastructure.

Our payments stack

• Payment platforms: Stripe, Adyen (card payments), bank transfer providers
• Payment rails: Card payments, bank transfers (batch processing, dishonour management, account verification)
• Compliance: PCI DSS, AML/CTF obligations, Pay-Fac lite model

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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