Full Time Posted 2 months ago

Closes: September 24, 2026

Apply now

JOB DETAILS

Requirements

Understanding the Workers Compensation Legislation, regulations and guidelines
Strong understanding of the governing standards of practice
Strong understanding and Agent remuneration drivers
Highly experienced in GWCC, CRM Salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc.
Excellent oral and written communication skills
Highly developed self-management and organisation skills
Continuous improvement and initiative – including flexibility and ability to adapt to change
Effective consultation, negotiation and influencing skills.
Innovation and the ability to think laterally.
Strong analytical skills
Problem solving and decision making
Relationship building
Customer service focus

Responsibilities

Assist in realising organisation goals by aligning processes and driving efficient results.
Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion.
Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance.
Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
Analyse scheme and DXC performance data to identify performance gains remuneration objectives and areas for improvement and opportunity.
Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team
Assist the Senior Management Team with planning and strategic orientation.
Provide direction to staff member/s regarding selected components and aspects of their work, as required.
Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential.