JOB DETAILS

What You’ll Do

• Develop deep expertise in the organisation’s Marketing Solutions portfolio
• Maintain visibility on renewals 120-180+ days in advance of expiration through to closure – tracking risk, key stakeholders, account activity, and opportunities for expansion or revenue growth
• Actively lead the adoption, usage, and success of your portfolio of customers
• Review customers’ key business objectives and identify activities and metrics to support progress toward their goals
• Use your network, influence, and expertise to identify and innovate in creative ways
• Build and grow relationships within your accounts, becoming a trusted partner
• Engage with and understand clients’ use cases, actively encouraging creative utilisation of solutions
• Apply strong negotiation and relationship-building skills, with confidence handling complex customer situations while delivering an exceptional customer experience
• Research customer contracts and purchasing history in CRM systems to build timely, accurate renewal quotations
• Empower account managers, sales managers, and partners to help drive renewals to conclusion
• Engage with legal, finance, operations, and contracts teams to resolve customer issues
• Manage your opportunity pipeline week to week, providing accurate and timely updates on progress and attrition outlook
• Attain quarterly targets for bookings, on-time renewals, and overall critical renewal metrics

What You’ll Need to Succeed

• Minimum 3 years’ experience in a similar or related function (e.g. Technology Inside Sales, Sales Operations, Services Renewals, Account Management) with direct customer interaction
• Excellent interpersonal skills with the ability to expertly handle conflict
• Articulate, with a consultative approach to business problems
• Ability to establish rapport and relationships across teams and with partners at different levels of seniority
• High emotional intelligence in crafting and delivering communications, adapting style and content to audience
• Strong numeracy skills, including intermediate familiarity with Microsoft Excel
• Competence with sales pipeline management and CRM tools including SFDC, Microsoft Dynamics 365, SAP, or similar

Desirable:

• Good knowledge of SaaS sales models, especially marketing automation, web analytics, targeting, or advertising
• Background in Services or Customer Care in a high-technology environment, supporting high-value Enterprise customers

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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