Role Responsibilities:

• Helps organization management in the development of overall organisation strategies, goals and initiatives.

• Helps manage compliance requirements for assigned business units and agents.

• Supports senior management with reporting and regulatory relationships within regulatory agencies and agents.

• Supports business units’ efforts to comply with company policies and procedures as they relate to compliance.

• Evaluates internal controls for the business and agents through transaction analyses, compliance reviews and training sessions.

• Responsible for follow up with the business and agents concerning review findings and communication of assessments to the appropriate internal management.

Role Requirements:

• Education: A degree in commerce, business, law, finance, risk, compliance, or equivalent, with CA qualified or working towards CA (or equivalent).

• Quality Assurance Experience – 3+ years’ experience in quality assurance, quality control, or operational risk within financial services, fintech, or a regulated industry.

• Regulatory & Compliance Knowledge – Understanding of AML/CTF obligations, sanctions requirements, and relevant industry regulations (AUSTRAC, APRA, ASIC) is highly regarded.

• Analytical Skills – Strong ability to review case files, transactions, or operational outputs, identify errors or gaps, and provide clear, actionable feedback.

• Attention to Detail – Exceptional accuracy in reviewing documentation, data, and processes, with a focus on consistency and compliance.

• Reporting & Insights – Experience producing QA reports, trend analysis, and recommendations for process improvement using Excel, Power BI, or similar tools.

• Stakeholder Collaboration – Ability to work closely with operations, compliance, and technology teams to embed quality standards and resolve issues.

• Process Improvement Mindset – Proven track record of identifying inefficiencies and contributing to the design of improved workflows or controls.

• Communication Skills – Strong written and verbal communication skills to deliver feedback constructively and prepare clear documentation.

• Technical Proficiency – Familiarity with case management systems, AML monitoring tools, or workflow platforms is advantageous.

• Professional Development – Relevant certifications (e.g., CAMS, ICA, Six Sigma) are desirable but not essential.

Additional Skills:

• Strong working knowledge of:

• AML/CTF Act and Rules (Australia)

• AUSTRAC regulatory expectations

• Customer Due Diligence requirements

• Transaction Monitoring

• Suspicious Matter Reporting

• Sanctions Compliance