Senior Product Manager Mortgages Retention
Employment Info
JOB DETAILS
Requirements
- Proven experience in product management within mortgages, retention, or in-life portfolio management, with commercial acumen across pricing, customer retention, portfolio performance, and margin optimisation.
- A strategic and data-driven mindset, with the ability to translate insights into initiatives that improve customer and business outcomes.
- The ability to set direction by creating clarity, aligning diverse stakeholders, and driving shared outcomes.
- The ability to lead initiatives by lifting others, building trusted relationships, sharing knowledge, and bringing people on the journey to achieve collective success.
- The ability to thrive in ambiguity, balance competing priorities, and equip teams through clear priorities, effective execution, and a focus on sustainable high performance.
Responsibilities
- Develop and deliver initiatives that support the mortgages retention strategy and improve customer retention outcomes.
- Analyse portfolio, customer, and market data to identify opportunities that enhance profitability, customer outcomes, and growth.
- Partner with stakeholders across Marketing, Digital, Credit Risk, and Customer Interactions to bring new propositions and customer journeys to life.
- Drive continuous improvement by identifying and implementing enhancements to customer, broker, and operational experiences.
- Lead strategic digitisation initiatives from business case development through to deliver
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