JOB  DETAILS

As our highly valued Senior Product Manager, Retail Payments based in Brisbane, you’ll play a key role in shaping and evolving Great Southern Bank’s retail payments portfolio, supporting our purpose of helping every Australian own their own home.

Working within our Product team, you’ll lead the strategy, performance and ongoing development of our payments products, partnering across the business to deliver innovative, customer-focused solutions. From enhancing everyday payment experiences to optimising commercial performance and navigating an evolving regulatory landscape, you’ll help ensure our products continue to deliver value for both our customers and the Bank.

You’ll make an impact by:

• Driving the strategy, roadmap and ongoing optimisation of Great Southern Bank’s retail payments portfolio.
• Using data, customer insights and market trends to improve product performance, customer experience and commercial outcomes.
• Partnering with Technology, Digital, Marketing, Customer Experience and Operations teams to deliver new product capabilities and enhancements.
• Managing product performance, financial outcomes and vendor relationships while balancing customer value with sustainable commercial performance.
• Ensuring products remain compliant with regulatory requirements, scheme obligations and enterprise risk frameworks.
• Leading product initiatives from concept through delivery, influencing stakeholders and aligning priorities across multiple business areas.

Do things differently with us

This is more than a traditional product management role.

You’ll have the opportunity to shape the future of everyday banking by leading products that thousands of Australians rely on every day. Working across strategy, customer experience, commercial performance and delivery, you’ll collaborate with talented teams across the organisation to solve complex problems and deliver meaningful outcomes.

As payments continue to evolve through digital innovation, real-time payments and emerging technologies, you’ll play a key role in ensuring Great Southern Bank remains competitive, customer-focused and ready for what’s next.

To succeed in this role, you’ll enjoy:

• Turning customer insights and market trends into products that deliver real value.
• Using commercial thinking and data to make informed product decisions.
• Building strong relationships and influencing stakeholders across a complex organisation.
• Balancing customer outcomes, commercial performance and regulatory requirements.
• Working in a collaborative, fast-paced environment where priorities evolve and no two days are the same.
• Taking ownership of initiatives and seeing them through from strategy to delivery.

You’ll also bring:

• Experience managing retail payments products within banking or financial services.
• Strong knowledge of payments, including NPP, BECS and broader retail payments ecosystems.
• Demonstrated experience managing product portfolios, roadmaps and financial performance.
• Strong commercial, analytical and problem-solving capability.
• Excellent stakeholder management and communication skills.
• A sound understanding of regulatory, compliance and risk requirements relating to payments.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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