Strategic Account Manager Mid Market
Employment Info
JOB SUMMARY
Requirements
- 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- In-depth experience collaborating internally with partners on complex deals or partnerships
- Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams
- Demonstrated ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
- Confidence engaging and influencing senior decision-makers, both internally and externally
- Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context
- Experience supporting or shaping go-to-market efforts for new or evolving products
- Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team
Responsibilities
- Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations
- Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management
- Anticipate and solve complex seller challenges, leveraging deep product, payments, and industry knowledge to design innovative solutions in ambiguous environments
- Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function.
- Demonstrated ability to contribute to the refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy
- Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team
- Proven capability to engage and align cross-functional partners (e.g. Product, Sales, Implementation, Finance, Marketing) to support a more systematic and scalable approach to managing strategic sellers
- Strong judgment in identifying patterns and insights across a book of business and translating them into practical frameworks or guidance that others can follow
- Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers
- Be the “voice of the seller” curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making
Desired Qualifications
- Industry experience in Hospitality and/or Food & Beverage strongly preferred
Are you interested in this position?
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