JOB   DETAILS

We are seeking an experienced and highly skilled System Analyst to join our team. The ideal candidate will possess a strong background in IT management, along with a bachelor’s degree in IT, Telecommunication, or a related field.

Duties and Responsibilities:

• Analyze and maintain the organization’s IT systems, client management software to ensure accuracy, reliability and operational efficiency.
• Support the implementation and configuration compliance systems, client record management tools, rostering/ scheduling platforms and incident reporting systems.
• Deliver cross-functional technical support to staff, coordinators and managers, resolving system issues promptly to minimize service disruption.
• Assess business processes service delivery, finance, compliance and HR teams to identify system gaps and recommend improvements.
• Collaborate with operational leads to ensure IT solutions meet Quality requirements, including data privacy, reporting and audit obligations.
• Plan and coordinate system upgrades, integrations and enhancements to improve participant data accuracy, workflow performance and reporting capabilities.
• Support digital transformation initiatives including automation, electronic recordkeeping, remote service delivery tools and cloud platform adoption.
• Monitor emerging technologies, assistive technologies, secure communication platforms to support innovation.
• Develop, review and maintain IT documentation, process manuals and compliance records, ensuring systems align with business Practice Standards and internal policies.
• Provide training and guidance to staff on system use, data entry accuracy and cybersecurity awareness to enhance service quality and participant safety.

Requirements:

• Bachelor’s degree in information technology, CS, Telecommunication, or a related field.
• Must have at least 2 years of IT experience.
• Extensive experience with SharePoint, HTML, JSON, Office 365, and other relevant platforms.
• Proven track record in IT management and leadership.
• Strong problem-solving skills and ability to troubleshoot IT issues effectively. Excellent communication and interpersonal abilities.
• Ability to work well under pressure and meet tight deadlines.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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