Business Improvement Specialist
Employment Info
JOB DETAILS
Requirements
- Proven experience delivering system change with AI-enabled solutions at the core, including system design and configuration (ideally within CRM and ERP environments).
- Hands-on exposure to system governance, UAT, reporting links and automation design.
- Strong capability in mapping and optimising processes to identify where AI can meaningfully reduce effort, improve quality/customer experience or increase speed.
- Familiar with change management frameworks.
- Curiosity, pragmatic thinking and an appreciation for how AI can help (without hindering).
Responsibilities
- Discover and diagnose opportunities – map end-to-end journeys, uncover inefficiencies, and identify where AI and automation can reduce effort, cost and complexity.
- Design smarter ways of working – translate business needs into streamlined workflows that embed AI responsibly and enhance frontline performance.
- Build and deploy solutions – rapidly prototype, test and scale AI agents, automations and system configurations across the tech stack.
- Own automation outcomes – connect systems, integrate APIs, and implement practical solutions that remove manual work and improve speed to value.
- Prioritise what matters most – assess impact, build ROI cases, and shape a pipeline of high-value initiatives aligned to business goals.
- Lead structured testing and rollout – own UAT end-to-end, run pilots in live environments, and ensure solutions are fit for purpose before scaling.
- Drive adoption and capability uplift – create documentation, deliver training, and coach teams to confidently work with AI-enabled processes.
- Track and communicate impact – design KPIs, build dashboards, and report on efficiency gains, cost reductions, and experience improvements.
- Partner across the business – act as a bridge between Operations, Sales, Product, Engineering, Data and AI Governance to turn ideas into execution.
- Enable safe, scalable AI – optimise knowledge bases and ensure ethical, compliant AI usage is embedded into daily workflows.
Desired Qualifications
- Bachelor degree in Business, Operations, IT, Engineering or related field.
- UAT or systems testing qualifications.
- Dashboard or reporting platform certifications.
Are you interested in this position?
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