JOB  DETAILS

Key Responsibilities:

Technical Governance, SLA Management & Product Direction

• Engineering & Infrastructure Oversight: Directly manage the Software Development and Infrastructure department heads. You will provide high-level technical oversight.
• Strict Service Delivery & Response Times: Ensure ensuring high client satisfaction and retention as the user base grows.
• Technical Roadmap Execution: Partner with the Product Lead to translate business strategy into technical requirements. Ensure feature rollouts align with commercial viability, user feedback, and technical feasibility.
• Tech Innovation & Future-Proofing (AI/Automation Opportunity): Evaluate the existing product suite to identify modern tech injects. While there is no active AI development today, you will have an opportunity to bring fresh ideas to the table, exploring how emerging technologies, AI integrations, or advanced data automation can take the software platform to the next level.

Strategic Pre-Sales & Key Account Advocacy

• High-Value Key Account Collaboration: Work closely with the Sales Manager to manage and nurture relationships with the company’s largest, “big name” tier-one clients, ensuring long-term retention and partnership alignment.
• Technical Pre-Sales Engagement: Act as the heavy-hitting technical voice during late-stage enterprise sales cycles. You will step into complex pitches to explain software capability, security frameworks, and integration roadmaps to high-level technical stakeholders on the client side.
• Industry Event Presence & Networking: Serve as the primary face of the business in the market. Travel monthly or bi-monthly to key industry events and trade shows to generate top-of-funnel interest, network at senior levels, and evangelize the brand.

Financial Stewardship & P&L Management

• Full P&L Responsibility: Own the operational budget and P&L for the business. Balance technical R&D and infrastructure costs against revenue targets, driving operational efficiencies to maximize margins.
• Commercial Strategy: Ensure the broader operational output and product releases directly align with the revenue targets and profitability metrics set with the Founder.

SME Scaling & Talent Acquisition

• Hands-on Team Building: Be involved in the recruitment process across all 6 departments as the company scales over time.
• Organizational Scaling: Apply proven frameworks for scaling Small-to-Medium Enterprises (SMEs) from 30 staff upward, optimizing workflows and team structures to prevent operational friction.

Requirements:

• Proven Tech-First Background: You must come from a strong technology background (Tech Operations Director, or a GM/COO within a technical SaaS/product firm). You understand modern software architectures.
• Pre-Sales & Commercial Acumen: Strong experience supporting commercial sales teams. You are highly skilled at translating complex technical products into clear, value-driven business benefits for prospective enterprise customers.
• SME Financial Acumen & P&L Ownership: Proven track record in a GM, COO, or senior leadership role within an SME environment (~20–80 staff), with direct experience managing operational budgets and tracking P&L health.
• Experienced Interviewer & Team Builder: Strong track record of identifying, interviewing, and embedding cross-functional talent—particularly technical hires who fit a lean, agile culture.
• Travel: Comfortable travelling monthly or bi-monthly to headline events, network at senior levels, and defuse critical client escalations.
• Work Style: Commitment to a full-time, 5-days-a-week collaborative office presence in the Parramatta headquarters to provide close mentorship to technical teams and direct operational oversight.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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