JOB DETAILS

You’ll regularly work directly with CEOs, General Managers and senior decision makers, as well as our technology and integration partners, so you’ll need to be a confident and credible communicator who is comfortable building relationships at an executive level.

About the Role

As an AI Account Manager, you’ll be a primary point of contact for our clients, supporting them from initial scoping and onboarding through to launch and ongoing account management.

You’ll work closely with clients to understand their business, customer experience and operational requirements, then translate those needs into a clear scope for our internal AI and development teams.

You’ll also support clients once live, helping action updates, troubleshoot issues, coordinate escalations and identify opportunities to improve or expand their AI solution.

You don’t need to be a developer, but you do need to be comfortable with technology. You’ll work across AI platforms, CRM and booking systems, telephony environments and other technical tools, so being able to learn new systems quickly is important.

Key Responsibilities

• Build and manage trusted relationships with senior stakeholders, acting as a primary point of contact for yomconnectAI clients
• Lead client onboarding, scoping and implementation from sign-up through to launch
• Proactively manage client communication, expectations, follow-ups and ongoing account requirements
• Manage relationships and coordinate requirements with third-party technology, integration and strategic partners
• Translate client feedback and requirements into clear, actionable tasks for AI build, auditing and development teams, coordinating priorities through to completion
• Confidently advise clients, challenge thinking and recommend solutions based on operational, technical and customer experience outcomes
• Assist with technical troubleshooting across AI platforms and connected systems, coordinating escalation where required
• Identify opportunities to improve, optimise and expand AI solutions across existing accounts
• Support sales conversations, demonstrations, scoping and handover of new client accounts

About You

We’re looking for an experienced client-facing professional who is equally comfortable in a meeting with a CEO as they are jumping into an AI or technical platform to investigate an issue.

You’ll ideally bring:

• Demonstrated experience managing senior and executive-level client relationships, including CEOs, General Managers and key decision-makers
• A strong working knowledge of AI and emerging AI technologies, and hands-on experience using AI tools and platforms
• Strong commercial judgement and the confidence to challenge requests, explain trade-offs and recommend better approaches
• Strong technical confidence, with the ability to learn new systems quickly, logically troubleshoot issues and communicate technical concepts clearly to non-technical stakeholders
• Excellent written and verbal communication skills
• Strong attention to detail and organisation, with the ability to manage multiple accounts, implementations, priorities and follow-ups
• A proactive, accountable approach and confidence working independently in a remote environment

   

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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