Account Manager
Employment Info
JOB DETAILS
Requirements
- Technical understanding of In-Flight Entertainment (IFE) systems and related components.
- Strong knowledge of the aviation industry or a related sector.
- Excellent written and verbal communication skills, with the ability to engage effectively with individuals across diverse social, cultural, economic, and educational backgrounds.
- Excellent financial acumen, including experience with profit and loss management, budgeting, and forecasting.
- Strong negotiation and presentation skills, with demonstrated ability to influence at senior and executive levels.
- Proven experience in problem-solving, decision-making, and multi-tasking, with the ability to respond to customer inquiries and issues in a professional and timely manner.
- Proficient in ServiceNow, Microsoft Word, Excel, PowerPoint, and Outlook.
- Demonstrates sound judgment in selecting methods and techniques to resolve complex, multi-faceted problems.
- Bachelor’s degree in a related field, or commensurate work experience.
- Minimum 5 years of account management experience in the technology or aviation industry.
Responsibilities
- Manage assigned customer accounts as the primary point of contact, and support other accounts as directed.
- Develop and maintain working relationships with customer management teams to promote Panasonic Avionics products and services.
- Own the Account Development Plan as the foundation for long-term business growth for each assigned customer.
- Review and ensure fulfillment of contractual requirements for all assigned customers.
- Own the end-to-end sales funnel for assigned accounts, including pipeline management, forecasting, and win/loss analysis.
- Lead all sales efforts for assigned customers, including development of sales strategy, profit and loss statements, and customer proposals.
- Drive executive approval processes for business proposals related to assigned customers.
- Assist in managing the regional budget and support the management team in establishing sales growth and profit targets for the region.
- Prepare professional reports and presentations to communicate opportunities, risks, and performance updates to customer teams and senior management.
- Support business operations between the customer and Panasonic Avionics, including collections, revenue recognition, purchase order receipt, sales forecasting, and change requests.
- Align the Regional Customer Success Management group so Panasonic can meet customer satisfaction demands and promote future business growth.
- Ensure execution, communication, and delivery across all internal and contracted departments that interface with or provide service to the customer.
- Manage customer survey activities and satisfaction scorecards, tracking ratings to objectively measure and improve customer experience.
- Identify deficiencies in resources or performance and work with the account team to resolve issues and protect and grow the business.
- Travel domestically and internationally approximately 25% of the time.
Desired Qualifications
- Master of Business Administration (MBA).
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#DesignFintech #GlobalDesigners
#FintechInnovation #CreativeJobs
#DesignHub
#Tech Meets Design
#DesignerNetwork
#Myausjob
Related Jobs
Your Next Career Move Starts Here