Financial Assistance Analyst
Employment Info
JOB DETAILS
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At our client work space, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
In this important role you will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (live chat, phone, emails, and letters). Based on the customers circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities of improvement. You will handle all calls within appropriate delegation level and identify and escalate priority issues and maintain accuracy and integrity of customer data.
What you offer
- Exceptional communication skills with the ability to handle queries empathetically
- Strong problem solving and decision-making skills
- Ability to work collaboratively within a team environment to achieve the greater team and company objectives
- Experience in Financial Assistance/Hardship, Collections or Complaints is valuable.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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