Fintech CX Architect
Employment Info
JOB DETAILS
Our client is seeking a Customer Experience Specialist for its Sydney headquarters, offering a flexible hybrid work model. This role focuses on supporting customers through multiple channels while also identifying areas to improve the overall customer experience.
The ideal candidate will have over 2 years of experience in customer service, exceptional communication skills, and a strong curiosity for continuous improvement. Benefits include parental leave, childcare allowance, and an inclusive work environment.
Qualifications
- 2+ years of experience in a customer-facing role.
- Exceptional written and verbal communication skills.
- Experience with CRM platforms is beneficial.
Responsibilities
- Provide support across phone, email and other channels.
- Investigate and resolve customer issues.
- Recommend improvements to enhance customer experience.
Skills
Customer service experience
Analytical thinking
Communication skills
Curiosity
Attention to detail
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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