JOB  DETAILS

Responsibilities:

Customer & Technical Support

• Provide technical support to clinics on the backend portal and device usage
• Assist customers with troubleshooting and issue resolution

Marketing and BD Support

• Analyze market activity and campaign metrics to inform future BD activities
• Contribute to the creation and review of clinically accurate marketing materials, including digital and print collateral
• Assist in managing social media content and campaign scheduling
• Prepare sales reports and coordinate monthly invoicing
• Support planning and execution of conferences, educational webinars, and promotional events

Backend Portal Development & Testing

• Assist in the development and enhancement of the Eyerising Myopia Management Device backend portal
• Conduct User Acceptance Testing (UAT) for new versions of the portal

Logistics & Inventory Management

• Coordinate logistics and shipment of devices to clinics
• Oversee inventory management to ensure accurate tracking and availability

Qualifications

Education:

Bachelor’s or higher degree in technical field such as biomedical engineering, medical device engineering, science or optometry

Skills:

• Excellent written and verbal communication skills
• Strong problem-solving and analytical thinking
• High attention to detail and a proactive, self-starter attitude
• Ability to work collaboratively in a fast-paced, cross-functional team environment
• Technical skills to support engagement and discussions with clinical community
• Familiarity with backend systems, web platforms, or basic testing methodologies (UAT experience a plus)
• Confidence in providing technical support and liaising with customers or clinics
• Experience or interest in medical/technical writing and document preparation
• Familiarity with content creation, CRM (Hubspot), social media tools, or event support
• Interest in quality systems, audit preparation, and controlled documentation
• Understanding of medical device regulations (e.g. TGA, ISO 13485, IEC standards) coursework or previous experience desirable

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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