JOB  SUMMARY

• Collaborate with a team of IT Engineers while fostering a customer centric IT Support culture with the mindset of embracing a great place to work attitude.
• Handle issues and challenges that have been escalated from Level 1 support.
• Promptly escalate complex technical problems to 3rd level support as needed.
• Prepare laptops using scripts, imaging solutions, InTune, Autopilot and documentation provided by the company.
• Deliver second-level support for desktop, applications, mobile platforms and network issues to users in multiple locations.
• Support the rollout of Desktop OS and applications, including testing and documentation.
• Contribute to IT and business projects.
• Efficiently sort, manage, and address technical support requests through our Service Now Helpdesk system.
• Collaborate in the seamless onboarding of new hires via our well-established process, by setting them up with the necessary technology for success.
• Assist the broader business with ad-hoc requests related to data security and ICT policies.

• Have at least 2 years hands-on experience in a similar role, with relevant industry certifications being advantageous
• Are detail-oriented, with strong organisational, time management and prioritisation capabilities.
• Have a passion for fostering authentic, strong relationships within the team and our end users, characterised by a shared purpose, pursuit of operational excellence, and a genuine sense of fun.
• Are experienced with Microsoft Desktop OS, and knowledge of iOS and Android OS.
• Are familiar with application installation and configuration for a variety of products, including but not limited to: the Office 365 product set, Adobe Products, Autodesk, Bluebeam, CostX, and Ninja.
• Have operational understanding of Microsoft Azure/Office365 and PowerShell is a benefit, as well as group policy fundamentals.
• Have experience with VMWARE and VSphere operations is a benefit.
• Are exceptional at troubleshooting and a commited to delivering excellent service to our colleagues, through consistent process improvements.
• Are fluent in English, both written and verbal.
• Are eager to learn new technologies and stay up-to-date with cutting-edge industry trends
• Have strong organizational and time management skills, with the ability to prioritize tasks and work effectively under pressure.
• Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
• Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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