Full Time Posted 19 hours ago

Closes: October 2, 2026

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JOB DETAILS

Requirements

Strong technical skills in computer science, IT, artificial intelligence, or related fields, gained through university programs, up-skilling boot camps, certificate programs, or military experience
Demonstrated project experience applying technical troubleshooting, documentation, analytical, and problem-solving skills, showcasing the ability to diagnose and resolve complex issues
Understand fundamental concepts of network communication and configuration
Motivation to engage in self-directed learning on new technologies
Demonstrated customer service skills and desire to be customer-focused and helping them achieve their goals
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Eligibility for Australian government security clearance
Passion and curiosity for open source technology, desire to build a career within the Tech industry

Responsibilities

Respond to customer inquiries and requests, following established procedures
Document customer interactions and track issue resolution progress in designated systems
Escalate complex technical issues to senior team members for guidance and resolution
Participate in internal training programs to develop product knowledge and technical skills
Perform customer onboarding and account maintenance tasks with the assistance of senior team members
Proactively identify and document known solutions for common technical challenges
Contribute to the creation and maintenance of knowledge base articles and support documentation

Desired Qualifications