JOB  DETAILS

The Impact you’ll have

• Support customers during software implementation, ensuring optimal use and resolving technical issues
• Deliver training to clients and internal staff to build product knowledge and capability
• Identify, test, and report software bugs, collaborating with product teams on solutions and improvements
• Assist technical sales through demonstrations, proposals, and identifying upselling opportunities within accounts
• Contribute to product development by gathering user feedback, defining requirements, and participating in testing

What you need to succeed

• Strong customer focus and communication skills to build relationships and ensure client success
• Solid technical problem-solving ability to troubleshoot issues and verify software bugs
• Confidence in delivering training and explaining complex concepts to diverse audiences
• Commercial awareness to support sales activities and identify upselling opportunities
• Organisation and attention to detail for managing support cases, CRM updates, and multiple priorities
• Demonstrated experience (or strong capability) in analysing, designing, implementing, or supporting technical systems, ideally within mining, engineering, or other complex operational environments
• A tertiary qualification in a relevant field such as engineering, earth sciences, information technology, computer science, or a related discipline (or equivalent practical experience)
• Understanding of, or the ability to quickly learn, mine planning processes and deliver effective planning solutions
• Proven ability to build and maintain strong relationships with customers and stakeholders

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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