National Account Manager Retail
Employment Info
JOB DETAILS
Requirements
- 3–5+ years of Account Management or Sales experience within the FMCG/CPG industry
- Strong financial savvy with direct experience managing trade spend, promotional budgets, and customer P&Ls
- A solid understanding of category planning principles, with the ability to turn syndicated and customer scan data into a compelling sales narrative
- A fluid, autonomous working style coupled with a desire to contribute positively to our team culture, share insights globally, and mentor peers
Responsibilities
- Establish, negotiate, and lead Joint Business Plans (JBPs) with key customers to unlock long-term, profitable, and mutual growth for Mars, the customer, and the category
- Cultivate and maintain deep, collaborative partnerships across all tiers of your customers’ organisations, finding creative ways to activate campaigns and share valuable data
- Lead the negotiation and renegotiation of customer trading terms
- Take full ownership of your customer portfolio’s financial targets (GSV, TI, NSV) by proactively managing pricing, promotion structures, and trade spend
- Own the demand planning and forecasting cycle for the Value channel within our Sales & Operations Planning (S&OP) process, ensuring robust alignment with supply lead times
- Deliver exceptional financial governance by managing claims, accruals, and deductions efficiently and transparently
- Lead the end-to-end range review process in close collaboration with category and activation teams to grow Mars Petcare’s range representation, shelf space, and overall share
- Drive absolute market presence by executing the “Perfect Store” framework (Availability, Visibility, Affordability)
- Continuously evaluate promotional performance and investment ROI utilise syndicated market data platforms to optimise promotional plans
Desired Qualifications
- Direct experience managing complex customer relationships. Proven experience working within the discount, value, or emerging retail channels is highly desirable
Are you interested in this position?
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