JOB   DETAILS

• Develop and manage direct relationships with business and IT stakeholders, and serve as the primary liaison with service providers to ensure alignment with organisational goals, priorities, and the fulfilment of service-level agreements and delivery commitments.
• Oversee end-to-end delivery across key platforms, engaging with stakeholders to deliver on schedule.
• Manage production incidents and ensure timely production support within agreed SLAs.
• Accountable for change and release management to ensure quality and consistency of code deployment.
• Provide technical leadership for assigned platforms to project teams.
• Collaborate with vendors for packaged applications to manage platform lifecycle for security and risk minimisation.
• Ensure adherence to disaster recovery policy and participate in recovery exercises.
• Influence technology adoption to improve application performance and business value.
• Recommend annual maintenance and enhancement budgets based on business demand and priorities.
• Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience partnering with leaders to understand business processes and needs.
• Application development experience.
• Vendor management experience.
• Increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Degree in Computer Science, Computer Engineering or Management Information Systems.

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