JOB  DETAILS

What you’ll do

• Analyse IT infrastructure to improve performance, capacity, scalability, including evaluation of new technologies for new company initiatives and budget planning.
• Collaborate to develop and design computer systems and network infrastructure.
• Oversee the development, installation, configuration, monitoring, and administration of computer systems/networks.
• Manage project timelines and documentation.
• Troubleshoot technical issues and develop effective solutions, including potential 24 X 7 on-call for network and systems support.
• Coach/train the infrastructure and service desk team on new systems, protocols, and best practices.
• Help drive company towards advancements in IT technology, protocols, and best practices.
• Participate in the building and configuration of server environments and application services, leveraging automation tools for deployments and system consistency.
• Provide an escalation point for IT Support Services that includes supporting: Office 365, Active Directory, end user networking, and other client applications and processes.
• Create and update documentation for processes and procedures, including troubleshooting of common issues, network diagrams, server build standards, data reports/analytics, operations manuals, etc.

What we’re looking for

• A minimum of 7 years’ experience as an IT systems engineer.
• Familiarity with operating systems, such as Windows, Linux and MacOS
• Experience in administering cloud infrastructure and SaaS applications, ie.. Azure or AWS.
• Storage administration experience.
• VMware management, optimisation, and troubleshooting experience.
• In depth knowledge of Microsoft Windows Server and other MS products, including Active Directory, Exchange, Office 365, IIS, and SharePoint.
• Experience with tools for MDM, SSO, Email Security, Privilege Management or similar.
• Experience with database management software, such as MySQL and Microsoft SQL Server.
• Understanding of system monitoring processes and best practices.
• Ability to handle multiple projects concurrently in a fast-paced open environment.
• Proven ability to learn new technologies quickly to a high level of proficiency.
• Understanding of information security principles and best practices including network level and endpoint protection mechanisms.
• Minimum travel required (<10%)
• Previous experience with providing 24 X 7 mission critical support.
• Ability to work as part of a team and establish working relationships with peers, co-workers, managers, and external contacts, and work effectively and professionally in a team environment.
• Excellent written and verbal communications skills.
• Strong customer service skills with high focus on customer satisfaction.

We’d also love to see:

• Understanding of networking standards and technologies including VLANs, STP, ARP, Routing, DHCP, DNS, Wireshark, and others.
• Experience configuring, maintaining, and upgrading network infrastructure; including Firewalls, switches, routers, wireless and others.
• Excellent scripting skills with knowledge of programming languages, such as PowerShell or Python.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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