Retail Claims Consultant
Employment Info
JOBÂ SUMMARY
Requirements
- Experience with end-to-end assessment of retail income protection claims; a background in workers’ compensation or injury management is also relevant.
- Understanding of life insurance policies, products, and regulatory requirements.
- Ability to interpret medical, legal, and financial information to support decision-making.
- Strong written and verbal communication skills across diverse audiences.
- Proven ability to manage competing priorities and maintain accuracy under pressure.
- Proficiency with claims systems, documentation processes, and digital tools.
- A commitment to continuous improvement.
Responsibilities
- Manage the end-to-end claims process with a proactive and customer-focused approach.
- Analyse medical, financial, and policy information to make fair and timely claim decisions.
- Communicate clearly with customers and stakeholders to keep them informed throughout the process.
- Build positive relationships with internal teams and external providers to support better claim outcomes.
- Prepare accurate documentation and maintain high-quality file management.
- Identify opportunities to improve claims processes and support continuous enhancement.
- Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.
Desired Qualifications
- None
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