JOB  DETAILS

The Role

The Sales & Compliance Administrator will support the day-to-day sales operation of our client HUB, coordinating customer documentation, data requests, contract packs, retailer submissions, CRM records and reporting.

Key Responsibilities

• Coordinate customer onboarding: request and chase bills, signed Letters of Authority, usage data and other information needed for tenders and contracts.
• Prepare complete contract packs, checking customer and company details, authorised signatories, site information (including NMIs and MIRNs), contract terms and supporting documents.
• Check every sale before submission against company, UK Compliance and retailer requirements and applicable Australian law, including the Privacy Act 1988 (Cth), the Australian Consumer Law and, for small-customer sites, energy retail rules on explicit informed consent.
• Ensure no sale is submitted until all requirements are met, flagging errors, missing information or concerns to the relevant sales agent and the General Legal Counsel and coordinating corrections.
• Submit completed sales to UK Compliance, track review outcomes and resolve queries or returned sales promptly.
• Own and report the Australian sales compliance KPI, tracking first-time acceptance, returned submissions, outstanding corrections and recurring errors by agent and team.
• Coordinate retailer submissions through the agreed approval process, track acceptance and resolve rejections with the sales agent, liaising with customers and retailers as needed.
• Keep CRM records and trackers accurate, including customer, site, contract, submission status and key dates, and support daily, weekly and monthly sales reporting.
• Support call monitoring and pre-sale and post-sale quality checks, and maintain complete records and evidence for audits, handling customer information securely.
• Identify recurring errors, provide feedback to the sales team and management, and support improvements to processes and controls.

What You’ll Bring

• Previous experience in sales administration, contract administration, compliance or quality assurance, ideally supporting a sales-focused team.
• Experience checking customer documentation, coordinating contract submissions and maintaining accurate electronic records.
• Commercial energy sector or energy consultancy experience is highly desirable. Australian energy market experience is advantageous but not essential.
• Working knowledge of Australian privacy and consumer law obligations is advantageous.

Key Requirements

• Previous experience in sales administration, contract administration, compliance or quality assurance, ideally supporting a sales-focused team.
• Experience checking customer documentation, coordinating contract submissions and maintaining accurate electronic records.
• Commercial energy sector or energy consultancy experience is highly desirable. Australian energy market experience is advantageous but not essential.
• Working knowledge of Australian privacy and consumer law obligations is advantageous.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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