JOB    DETAILS

This role is ideal for someone who enjoys working with technology in real-world environments, is confident using tools and equipment, and has strong practical problem-solving skills.

You will work across technologies including:

• Smart home automation systems
• Intelligent building systems
• Lighting control
• Access control & intercom
• CCTV & security systems
• IP networking
• AV integration
• Energy management systems
• Basic IT environments where relevant

Key Responsibilities

Technical Support & Field Service

• Provide both remote and onsite technical support for smart home and intelligent building systems
• Attend residential and commercial project sites across Sydney for fault diagnosis, maintenance, repairs, and system support
• Diagnose and resolve issues related to:
• lighting control
• automation logic
• touch panels
• smart switches
• access control
• CCTV integration
• intercom systems
• HVAC integration
• AV systems
• energy management platforms
• Replace faulty devices, perform system testing, firmware upgrades, and preventative maintenance
• Troubleshoot IP networking issues affecting connected smart systems
• Escalate complex technical issues where required

Project Support

• Assist with system commissioning, testing, and handover activities
• Support project engineers during implementation and defect resolution
• Assist with onsite device installation, setup, configuration, and optimisation
• Participate in technical investigations and site troubleshooting

Documentation & Communication

• Maintain service records and support tickets
• Document troubleshooting steps and resolutions
• Communicate professionally with customers regarding issue progress and outcomes

About You

Essential Skills / Experience

• 2+ years’ experience in technical support, systems support, field service, or a similar hands-on technical role
• Strong troubleshooting and fault-finding skills
• Practical hands-on ability and confidence working onsite with hardware and connected systems
• Comfortable attending active construction sites, apartment buildings, and customer premises
• Good understanding of IP networking:
• DHCP
• Static IP
• Wi-Fi troubleshooting
• Routers / switches
• Basic VLAN knowledge
• Comfortable working with both hardware and software systems
• Strong communication skills
• Self-motivated and able to work independently
• Full Australian driver licence

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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