Strategic Account Manager
Employment Info
JOB DETAILS
Requirements
- 8+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts.
- Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth.
- Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range).
- Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives.
- Excellent discovery, strategic account planning, and value selling skills.
- Proficiency in applying a structured sales or account management methodology ie. MEDDPICC, Miller Heiman, Challenger
- Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams.
- Alignment with Miro’s Mindsets (e.g., Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success.
Responsibilities
- Develop and execute strategic account plans for assigned large enterprise customers, identifying key opportunities for both expansion and new business growth.
- Build and maintain strong, long-term relationships with multiple stakeholders (including executives) across your accounts, acting as a trusted advisor.
- Proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro’s footprint and value.
- Lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close.
- Partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals.
- Master Miro’s platform and solutions to effectively demonstrate value, inspire new ways of working, and address customer needs.
- Develop Miro’s brand in state government through events and partnering with industry bodies
- Drive strong business management through achieving quarterly and annual targets and maintaining an accurate forecast and pipeline
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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