Support Engineer
Employment Info
JOB SUMMARY
Requirements
- Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
- Imaging and deploying Windows equipment using various tools including SCCM and Intune
- Hardware support: Various Windows and Apple devices
- Active Directory and Azure Active Directory knowledge
- Knowledge of networking concepts, principles and troubleshooting skills
- Microsoft Office 365 administration knowledge
- Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
- Data center equipment physical maintenance
- ITIL awareness
- Experience in using ITSM tools
- Excellent customer service and interpersonal skills
- Excellent English communication skills (verbal and written)
- Awareness of IT hardware and security audits
- Experience maintaining Access Control and CCTV systems
- Experience with PowerShell scripting (nice to have)
Responsibilities
- Help group IT support teams in maintaining Endava IT infrastructure
- Provide onsite and remote desktop support for employees using Endava IT assets and systems
- IT hardware asset management
- Update internal documentation and procedures
- Offer technical expertise for non-technical staff
- Respond to high priority issues in a timely manner to assure business continuity
- Out of business hours on-call for high priority issues
- Maintain Access Control and CCTV systems
- Provide IT support for conferencing equipment, collaboration rooms and printing services
Desired Qualifications
- PowerShell scripting (nice to have)
Are you interested in this position?
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