Technical Account Manager
Employment Info
JOB DETAILS
Requirements
- Bachelor’s Degree or equivalent experience
- Prior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industry
- Proven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomes
- A strong background in cybersecurity — you understand the threat landscape and can speak credibly to security practitioners and executives alike
- Experience working with all supported operating systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Working knowledge of security operations center (SOC) environments and processes
- Network infrastructure experience
- Exceptional interpersonal skills — you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectations
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Outstanding written and verbal communication skills, with the ability to adapt your style across audiences — from technical practitioners to C-suite executives
- Experience working independently to determine methods and procedures on new assignments
- Demonstrable problem-solving skills
- A collaborative attitude and genuine commitment to customer success
Responsibilities
- Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territory
- Drive product adoption and value realization across the CrowdStrike Falcon® platform
- Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value delivery
- Drive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationships
- Build and continuously expand deep product knowledge across CrowdStrike’s full portfolio, rapidly acquiring expertise on new technologies as they are released
- Lead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomes
- Represent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholders
Desired Qualifications
- Industry-recognized security certification (e.g., CISSP, CEH, CompTIA Security+ or equivalent)
- Familiarity with the CrowdStrike Falcon® platform or comparable EDR/XDR solutions
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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