JOB SUMMARY

As a Business Lending Service Consultant, you will:
Respond to incoming calls from Business Lending customers

Complete follow-up tasks that require Outbound calls to Business Lending customers

Deliver exceptional customer experiences

Work within a quality driven and compliant environment

Manage complaints within required timeframes, policy and procedures.

Collaborate across channels to meet customer needs.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:

Previous Banking customer service/sales experience (not mandatory)

Experience within a contact centre environment or an operational/support role preferred.

High level computer literacy and navigation skills.

Experience in delivering high quality customer experience within required timeframes.

Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.

Good problem solving and negotiation skills.

Effective interpersonal and communication skills (written & verbal).

Demonstrated ability to work as a supportive team member.

Committed to self-development and opportunities to increase capability in role.

Computer literacy and navigation skills.

Demonstrated ability to work within a compliance environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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