Compliance and Systems Coordinator
Employment Info
JOB DETAILS
Requirements
- Professional qualifications in computer science, information systems, business systems, ICT or a related discipline.
- Experience as an ICT Business Analyst, Business Systems Analyst, Systems Analyst, Project Coordinator or similar role involving business requirements, process analysis, system implementation and stakeholder engagement.
- Demonstrated experience with Power BI, Power Automate, dashboards, workflow automation and operational reporting.
- Experience documenting functional requirements, process maps, user guides, training materials, test plans and user acceptance testing.
- Sound understanding of business applications, databases, digital document control, access control and data integrity principles.
Responsibilities
- Support onsite laboratories’ conformance and compliance requirements under SGS policies and site-specific requirements, while analysing business processes, documenting system requirements and coordinating system improvements that support laboratory operations, reporting, workflow control and digital compliance.
- Work with onsite laboratory managers and business users to identify inefficiencies, recommend practical system functionality, support Power BI/Power Automate and digital record solutions, and assist with the implementation of new onsite laboratory projects.
- Periodic site visits to ensure systems, procedures and controls are implemented effectively.
- Work with onsite laboratory managers, business users and stakeholders to formulate and document business and system requirements for compliance, reporting, workflow and laboratory systems.
- Identify, investigate and analyse business processes, procedures and work practices across onsite laboratories to identify inefficiencies, manual workarounds and system improvement opportunities.
- Evaluate existing ICT systems, digital records, LIMS/LMS processes, databases, Power BI dashboards and Power Automate workflows, and recommend system functionality and behaviour to meet user needs.
- Develop functional specifications, process maps, business rules and system requirements for system enhancements, automation, reporting and digital compliance solutions.
- Use data and process modelling techniques to create clear system specifications for the design, configuration and modification of business systems, dashboards and workflows.
- Consult with users, system owners and technical support providers to design improvements to the functionality, usability and integrity of applications, databases, dashboards and workflow automations.
- Develop project plans and coordinate resources, timelines, risks and implementation activities for business systems, compliance digitisation and new onsite laboratory projects.
- Take responsibility for deploying functional solutions, including configuring/adopting system changes, creating and supporting test plans/UAT, validating data integrity and ensuring acceptable system quality.
- Use Power BI and Power Automate to develop dashboards, automate data collection and analysis, reduce manual tasks and enable site managers to monitor KPIs and meet deadlines.
- Create user guides and training documentation, and conduct training for site management and staff in online systems, digital filing, LMS/LIMS-related processes and reporting tools.
- Act as a central reference and information source for onsite laboratory systems projects, providing guidance and decision support to managers and users.
- Maintain digital records, access controls and migration of paper-based records into digital platforms where feasible, ensuring auditability and controlled filing.
- Develop and maintain compliance schedules, procedures and reporting mechanisms covering business processes, SGS policies and site-specific requirements.
- Maintain chemical, equipment, maintenance/calibration, classified plant and staff compliance records/registers through controlled systems.
- Conduct approximately five days per month of site visits to review system adoption and compliance, observe operations, gather requirements, support implementation and share best practices across sites.
Desired Qualifications
- Professional qualifications in chemistry or related discipline (desirable)
- Competent in using CCLAS LIMS and/or LMS platforms (desirable)
- Knowledge of Quality Systems, including ISO 9001, and experience in laboratory or chemical environments (desirable)
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