JOB  DETAILS

Your key focus areas will be:

• Being the primary contact point for customers during implementations; working in a project team alongside Project Managers, HR Implementation Consultants and Platform Configuration Specialists to deliver great outcomes for our customers.
• Change management and stakeholder engagement, and clearly communicating with our customers, who are not always experts in payroll processing or legislative requirements.
• Working closely and broadly across our Implementations team, product and customer support teams, with the opportunity to learn and grow within our start-up culture.

This will include the following:

• Apply payroll best practice to the implementation of the EH payroll system.
• Accurately interpret Australian modern awards, enterprise agreements and other conditions of employment for clients going through the implementation process.
• Conduct root cause analysis to make recommendations on how outcomes can be achieved within product functionality.
• Maintain high levels of customer satisfaction and comfortable with having needs-based and outcome driven conversations.
• Build and manage relationships with clients as we configure their platform.
• Assist with troubleshooting and client queries, and coordinate with internal teams for successful delivery.
• Ensure tasks are completed on time and with accuracy within project scope.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly review and improve our delivery processes.

Who you are

For this role, you’ll also bring:

• Sound knowledge of current legislative payroll requirements in Australia (New Zealand is a plus!).
• Experience with customer facing payroll implementations (highly desirable)
• Exposure to other payroll softwares and accounting platforms, to therefore have an understanding of different system configurations.
• Client-facing and/or outsourced payroll experience is highly regarded.
• Ability to manage multiple clients to meet critical deadlines.
• Strong time management and schedule management.
• High level of written and verbal communication.
• Maintain and promote positive business relationships with both internal and external stakeholders to produce quality interactions and results.
• A high level of attention to detail and comfortable working in a fast paced, autonomous and process driven environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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