Senior Implementation Consultant
Employment Info
JOB DETAILS
Requirements
- 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments
- Experience consulting with large-scale organizations (5,000+ employees) is required
- Technical aptitude: ability to read API documentation, design data mappings, and troubleshoot integrations independently
Responsibilities
- Foundational Practice Building: Design and document repeatable implementation methodologies, project plans, and SOPs based on front-line experiences
- Enterprise Delivery & Scope Management: Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success
- Technical Integration & Platform Expertise: Develop deep expertise in UpGuard’s capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO)
- Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard’s automation and industry best practices
- Stakeholder & Cross-Functional Leadership: Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap
Desired Qualifications
- Experience with PSA tools (Rocketlane, Certinia, Productive etc)
- GRC or cybersecurity domain knowledge is favorable but not required
- Builder mindset; ability to thrive in ambiguity and evolve playbooks
- Consultative authority; ability to engage with executive stakeholders and guide customers toward best practices
- Experience consulting with large-scale organizations (5,000+ employees) is required
Are you interested in this position?
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