Senior Product Manager
Employment Info
JOB DETAILS
Requirements
- Demonstrated experience in banking or financial services, ideally with exposure to transaction banking, deposits or payments.
- Strong stakeholder management skills, with the ability to communicate, influence and build effective relationships across the business.
- Proven project delivery experience, with the ability to prioritise, drive outcomes and navigate complexity to get things done.
- Experience in portfolio analysis, with a solid understanding of customer behaviour and the ability to translate insights into forecasting, reporting and optimisation opportunities.
- A customer-first mindset, with a passion for delivering simple, meaningful and high-quality customer experiences.
- Strong analytical and problem-solving skills, with the confidence to make data-informed decisions and challenge ideas constructiveively.
Responsibilities
- Determine and formulate the business and product requirements for existing and new products and services within the legislative and regulatory frameworks and in line with customer interests.
- Design a strategy for products, channels, promotion, and product and process quality, in keeping with ING’s brand and local and global strategic and regulatory objectives and with a customer perspective as the optimal starting point to create an ideal customer journey.
- Manage product risks and product requirements relating to the customer, supplier and regulators including all financial & non-financial risk.
- Partner with cross-functional stakeholders to prioritise initiatives, align on objectives and deliver product enhancements that drive customer and business outcomes.
- Monitor product and customer performance, using data and insights to identify opportunities for continuous improvement and optimisation of the customer journey.
Are you interested in this position?
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