Account Manager
Employment Info
JOB SUMMARY
Requirements
- Experience in Account Management, Customer Success, or Renewals within SaaS
- Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
- Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
- Strong commercial instincts with the ability to identify and act on growth opportunities
- High level of process discipline and ability to follow structured workflows
- A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Responsibilities
- Own renewals & reduce churn
- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility
- Identify growth opportunities
- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset
- Operate with structure & discipline
- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail
- Build strong, practical relationships
- Engage with time-poor, operational customers in a clear and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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